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A Journey of Growth and Success in Account Management at AZA Finance

We had the pleasure of sitting down with Judy Ranji, the Head of Account Management at AZA Finance, where she shared her remarkable journey of personal growth at AZA Finance. Join us as we delve into her role, the specific skills sought in potential team members, the valuable lessons she has learned throughout her career, and the accomplishments that fill her with pride.

Q: How long have you been at AZA Finance, and how would you describe your role?

A: My name is Judy Ranji, and I am the Head of Account Management at AZA Finance. I have been with AZA Finance for a solid tenure of 6 years. I started in a Customer Service and Admin role when I first joined the company. During this time, I discovered my passion for working directly with customers and bringing smiles to their faces. This passion led to my transition into a Customer Service role and eventually to my current position as the Head of Account Management.

In my current role, I lead a dedicated team focusing on our company’s Key Accounts. Our primary objective is to ensure these Key Accounts have a seamless trading process and strengthen our relationship. We strive to provide them access to any new markets they may be interested in exploring.

As an account manager, I have learned the importance of empathy towards our clients. I actively listen to their needs and concerns and then offer tailor-made solutions to address them. It is crucial for me to understand their unique requirements and work towards meeting their expectations.

In addition to my responsibilities as a manager, I ensure that I stay aligned with my team by regularly providing training and coaching in Account Management and interpersonal skills. By keeping our skills sharp and up-to-date, we can effectively meet the evolving needs of our clients and provide exceptional service.

Overall, my journey at AZA Finance has been an exciting one. I have witnessed the company grow and evolve, and I am proud to be a part of its success.

Q: Are there any specific skills someone who is applying to join your team should have?

A: When considering candidates to join our team, there are several specific skills that we value highly. Firstly, strong communication and negotiation skills are essential. As an account manager, you will interact with clients daily, and the ability to effectively convey information, listen attentively, and engage in productive negotiations is crucial.

Interpersonal skills are also essential for this role. Building relationships and fostering positive connections with clients is crucial to account management. A person who can establish rapport, demonstrate empathy, and navigate various personality types will excel in this position.

Attention to detail is another vital skill we look for in potential team members. Account managers must be meticulous, ensuring accuracy and precision when dealing with financial transactions, client records, and market analysis. Being detail-oriented helps provide thorough and reliable information to clients and avoids costly mistakes.

Strategic thinking is an excellent skill for an account manager. Understanding market dynamics, anticipating trends, and identifying opportunities for clients are essential components of the role. The ability to think critically and develop creative solutions to address clients’ needs sets a strong foundation for success.

Furthermore, staying informed and adaptable is crucial given the ever-changing nature of the global economy and the foreign exchange (FX) market. A strong candidate should keep up with current events and industry news proactively. This ensures that the advice provided to clients remains relevant and aligned with the evolving market conditions.

Q: What have been some of the biggest lessons you have learned in your career?

A: Throughout my career, I have encountered several significant lessons that have shaped my approach to account management. One of the major lessons is recognizing the impact of economic fluctuations on currency prices and exchange rates. At AZA Finance, we place a strong emphasis on integrity and transparency. To ensure the trust and satisfaction of our clients, we proactively provide them with regular weekly updates on global developments in the foreign exchange (FX) market and their potential impact. By keeping our clients informed, we enable them to make well-informed decisions and navigate the ever-changing market landscape effectively. When clients can rely on us to keep them informed about relevant market trends, they develop a higher level of trust in our expertise and services. Moreover, my lessons from these experiences extend beyond market dynamics. They have reinforced the importance of proactive communication, building trust through transparency, and prioritizing the needs and interests of our clients.

Q: What accomplishments are you most proud of?

A: One of the most significant accomplishments I am incredibly proud of is my personal growth within AZA Finance. Starting in an Admin role and progressing to the position of Head of Account Management within six years showcases the company’s incredible opportunities and support for individuals to develop their careers.

This accomplishment is not just a testament to my own dedication and hard work, but it also reflects the nurturing environment and commitment to employee growth at AZA Finance.

Additionally, witnessing the growth of the Account Management team over the past six years is another achievement that fills me with pride. As a manager, it is incredibly gratifying to see team members progress and excel in their roles, with some even attaining managerial positions.

Seeing the team members thrive and take on increased responsibilities is a testament to their hard work, dedication, and the supportive environment we have cultivated. It reinforces my belief in the importance of mentorship, fostering a collaborative culture, and providing opportunities for individuals to showcase their skills and expertise.

 

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