Required Information: To use the TransferZero Services, you must provide your designated contact’s name & email address, business name, business address, business phone number, incorporation certificate and incorporation documents reflecting the directors and shareholders, the identification document of the directors and shareholders, proof of address of directors and shareholders or other information to be determined by TransferZero from time to time. We may also ask you to choose different security questions to answer.
Using your device: When you use TransferZero Services using any device (whether connected to TransferZero wirelessly or by a fixed line or otherwise), we may additionally collect and store device sign-on data (including but not limited to device ID) and geolocation data, in order to provide TransferZero Services.
Information About You from Other Sources: We may also collect information about you from other sources, including from other entities of the group to which TransferZero belongs, other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).
Website Traffic Information: Because of the way Internet communication standards work, when you arrive at or leave the TransferZero website, we may automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website.
You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and TransferZero Services.
Communications: When you communicate with us for customer service or other purposes (e.g., by emails, phone calls, etc.), we may retain such information and our responses to you in the records of your account, for the purpose of proof of commercial transactions and communications.
Questionnaires, Surveys, Sweepstakes and Profile Data: From time to time, we offer optional questionnaires, surveys and sweepstakes to our users for such purposes as collecting demographic information or assessing users' interests and needs. If we collect personally identifiable information from our users in these questionnaires, surveys, and sweepstakes, the users will be given notice of how the information will be used prior to their participation in the survey, questionnaire or sweepstake.
We use your email or physical address to confirm your opening of a TransferZero account, to send you information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be informational in nature, and not promotional.
We can also use your email address to send you other types of communications that you can control, including "news”, “customer surveys” and “notice of special promotions”. You can choose whether to receive all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account and then selecting settings, and updating your communication preferences.
In connection with independent audits of our financial statements and operations imposed by applicable law, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
If you don't wish to receive marketing communications from us, or to participate in our ad-customization programs, simply unsubscribe.
Just like most banks or financial/payment service providers, TransferZero works with third-party service providers which provide important functions to us that allow us to be an easier, faster, and safer way to carry out our services to our customers. We need to disclose user data to them from time to time, so that the services can be performed.
In order to provide the TransferZero Services, some information we collect from or about you, may be required to be transferred to other TransferZero group entities or other entities, in their capacity as service providers, payment providers or payment processors (or similar capacities). You acknowledge that according to their local legislation, such entities may be subject to laws, regulations, inquiries, investigations, or orders which may require the disclosure of information to the relevant authorities of the relevant country.
Specifically, you consent to and direct TransferZero to do any and all of the following with your information:
TransferZero is committed to adequately protecting your information regardless of where the data resides and to providing appropriate protection for your information if your data is transferred outside of the EEA. In this regard, transfers to non-EEA Member States may notably be carried out on the basis of adequate contractual arrangements, a copy of which may be obtained by you by simple request sent to TransferZero.
TransferZero is committed to handling customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities, and who have committed themselves to confidentiality undertakings.
The security of your TransferZero account also relies on your protection of your TransferZero password. You may not share your TransferZero password with anyone. TransferZero representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorized and suspicious and forwarded to us. If you do share your TransferZero password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and changing your Profile settings, and also contact us right away.
You can review the personal information you have provided to us and make any desired changes to such information, or to the settings for your TransferZero account, at any time by logging in to your account on the TransferZero website. If you close your TransferZero account, we will mark your account in our database as "Closed", but will keep your Account Information in our database for a period of 10 years. This is for instance necessary in order to fulfil our data retention requirements to comply with applicable laws and regulations, and for other legitimate business reasons, such as to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement authorities, or as required by law. The information you provide us with will not be kept for longer than necessary with regards to the purpose of its processing described above, subject to statutory retention periods imposed by applicable law
By writing to the above address, and subject to certain conditions set out by applicable data protection law, you may also exercise your rights to:
Finally, you acknowledge the existence of your right to lodge a complaint with acompetent data protection supervisory authority.